Claims Center

In the event you need to file a claim, please follow these 7 steps:

1. Tend to People

Make sure everyone is safe, get medical attention to those who need it and go somewhere safe if you are in danger.

2. Report

Report to authorities when needed (fires, broken gas lines, crimes, etc.).

3. Protect Property

Do what you can to protect property from further damage as long as you don't expose yourself to possible injury.

4. Make Repairs

Make emergency repairs and, if possible, take photos of damage before the repairs were made.

5. Contact Us

Report the loss by contacting Middle Peninsula at 757-229-0841, or by contacting your insurance carrier directly.

6. Keep Records

Keep records of all expenses.

Non-Emergency Repairs

Do not authorize non-emergency repairs until we at Middle Peninsula or the claims adjuster has given you the authority to do so.

Insurance Company Contacts

To contact your insurance company, see the information below (if your company is not listed call MidPen).

ACE Group

(800) 433-0385 (Business Hours)

(800) 523-9254 (After Hours)

Alfa Insurance


Builders Mutual 



1-800-CLAIMS-0 (1-800-252-4670)

For Workers Compensation claims call: 1-800-699-9916

Donegal Insurance Group

800 877-9006

The Hanover Insurance Group


Nothern Neck Insurance 

Main: 804-438-6611

Toll-Free: 1-800-552-8660




If you are reporting a work related injury to a domestic employee please call our Claims Service Center 24/7 at

1-866-455-9969 to speak with a representative who can assist with your claim.

For Bond claims, call 1-800-777-9656, ext. 2176.

For Flood claims, call 1-877-348-0552 or visit